Frequently Asked Questions

Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.

Essentially, an eSIM functions as a virtual SIM card enabling the activation of a mobile plan provided by your carrier sans the requirement of a physical nano-SIM card.

The procedure for activating your eSIM involves three straightforward steps: 1) Indicate your desired location 2) Opt for a suitable data plan 3) Employ your phone to scan the QR code.

While a physical SIM is a tiny chip inserted into your phone, an eSIM is a digital counterpart that facilitates the activation of a mobile plan from your carrier without the need for a physical nano-SIM card.

Feel free to explore our designated page for supported devices to check whether your phone is compatible with eSIM technology.

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".

You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.

Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.